Customer Service
FAQs
Whats the warranty policy?

We offer TWO year warranty for metal parts such frame tubes, leg base etc; and ONE year warranty for the fabric parts such as bounce mat, pads etc.

Warranty does not cover misuse of product and accident which cause damage to the product.So some necessary picture or evidence will maybe required.

 

 

 

Whats the delivery time?

Normally 20 days.

If place order in our production peak season( from Nov to next May ), delievery tim is 35 days.

 

 

Is BEBON a factory?

Yes, Bebon is manufacture sepcialized in producing kinds of trampolines for years. Located in Yongkang city, which is famous for hardware products.

You are warmly welcome to visit our factory !

 

 

Whats the payment?

By T/T(30% down payment+70% before shipment)
We also accept L/C at sight(if order value is more than USD30,000 per shipment).

 

 

 

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